Customer Support

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The Halifax County Register of Deeds Office has been a Cott customer since 1976.  Over the past 40 years, many changes have taken place and Cott has always remained extremely capable to handle our needs.  Great products are offered as well as a friendly sales and support team.   Any time help is needed or questions asked, they are always just a phone call away and prompt to respond.

Very proud to be a Cott customer."

Judy Evans-Barbee, Register of Deeds, Halifax County, NC

Our Mission

The Cott Customer Support Team promises to deliver unparalleled customer service by offering a friendly, responsive, and professional experience that exceeds the expectations of all our customers.

Customer Support can be accessed via email at support@cottsystems.com, or by phone at 1-800-588-2688.

Cott Customer Support is best in class.

Our relationship with the customer - seeing them as a member of the Cott family - has been key to our success. Our team of analysts and programmers have been working, on average, in this industry for 10+ years. They are passionate about ensuring your experience is nothing less than excellent.

 

We know that Customer Support is most often the reason a customer will choose to stay or leave their software vendor. Cott is focused on the customers’ experience. In fact, our management philosophy across the organization is “serve the customer or serve someone who is.”

 

Retaining our customers is vital. Cott Customer Support is its own business unit that has Board level visibility and Key Performance Indicators (KPI’s) to measure customer satisfaction levels, response/resolve rates and answer time (these are just a few of the key metrics).

 

We provide our customers with the best support possible; this high level of customer care has resulted in Cott having an exceptional level of customer retention.

What Our Customers Can Expect:

  • Customized Support: A dedicated staff providing a customized level of service with a personal touch.
  • Personable Greeting: A warm live voice always answers the phone 7:00am - 6:00pm.
  • Experienced Analyst: The analysts at the support desk have an average of 7 years to experience working in the industry.
  • Monitoring: Key performance indicators monitored at the executive level to ensure we are maintaining adequate service levels.
  • Product Specialists: The support team is grouped in areas of expertise to work collaboratively to resolve issues.
  • Quality: Random quality checks are performed for each analyst by the management team to ensure that you are receiving the best service possible.